Frequently Asked Questions

Frequently Asked Questions

	Ordering 1. How do I place an order online? 2. Are there other ordering options? 3. What is the cost for Shipping? 4. What payment methods do you accept? 5. If I buy a cartridge from you will it void the warranty on my printer? 6. Do you Ship to Canada? 7. Why do I have to register before I buy? 8. Why should I register with ClickInks? 9. What if I forget my password? 10. I have a Coupon Code, how do I redeem this? 11. Some cartridges come in super saver packs offering, for example, 3 black and 1 of each color, or offer buy 2 get 1 free. Can the cartridges be switched around? Are they all buy 2 get 1 free? 12. My printer broke down/died, would it be possible for me to return cartridges bought? Products 1. What does OEM stand for? 2. Are your products O.E.M.? 3. Which cartridges are remanufactured? 4. What are compatible cartridges? 5. Do you guarantee all your products? 6. Can I purchase only 1 color of ink from you? After Ordering 1. How can I track my order? 2. Is it possible to cancel my order? 3. What do I do if I order the wrong cartridge? 4. How do I unsubscribe from marketing emails? 5. I don't want the quantity currently showing in my basket Troubleshooting 1. How To Ensure A Long Cartridge Life 2. What do I do if my printer cannot recognize the ink cartridge? 3. What do I do if printer indicates cartridge is EMPTY or OUT OF INK but there is ink in the cartridge? 4. Why does the cartridge I received look bigger than the one that's already in my printer? 5. Why is my toner cartridge producing poor quality prints? Returns How can I return an item? If you have trouble using a printer cartridge, please let us know, we provide trouble shooting that can get you printing quickly. For additional information, please review our Return Policy. Contact Our Customer Service Specialists are available to answer your questions between 8:00am - 6:00pm EST, Monday through Friday. Telephone: 1-833-534-8415 Email: [email protected] Fax: 407-805-9462 For any additional questions, see our Clickinks Knowledge Database

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